Customer Service Representative - State Farm Agent Team Member

Jeri Mckinley - State Farm Agent; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jeri Mckinley - State Farm Agent is looking for a Customer Service Representative to join their team in Houston, Texas. In this role, you will create exceptional customer experiences while supporting the growth of the agency. You will respond to inquiries, assist with policy updates, and process claims, all focused on achieving customer satisfaction.

The ideal candidate will have strong communication skills, be detail-oriented, and have previous experience in customer service. This position offers the chance to advance your career within a supportive team environment.

Qualifications

• Strong verbal communication skills are essential for interacting with customers.
• Ability to multitask effectively while maintaining accuracy in customer records.
• Experience in a customer service role is highly regarded.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Jeri Mckinley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.