Customer Service Representative - State Farm Agent Team Member

Overton Ray - State Farm Agent; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Profit sharing

Job summary

Overton Ray - State Farm Agent in Houston, Texas, is seeking a Customer Service Representative to enhance customer experiences and support the agency's growth. You'll be responsible for resolving customer inquiries, coordinating with the team, and maintaining accurate records.

Ideal candidates are detail-oriented, possess strong communication skills, and have a background in customer service. This position offers a competitive salary and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Overton Ray – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.