Customer Service Representative - State Farm Agent Team Member

Cindy Nguyen - State Farm Agent; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Cindy Nguyen - State Farm Agent is seeking a Multi-line Representative in Houston, Texas, to enhance customer experiences and support community members. This role involves answering inquiries and generating new business through networking and referrals.

The ideal candidate is bilingual in Vietnamese, detail-oriented, and possesses strong communication skills. Opportunities for internal growth await driven candidates.

Qualifications

• Bilingual in Vietnamese is a must.
• Previous customer service experience preferred.
• Ability to multitask and pay attention to detail.

Responsibilities

• Answer customer inquiries and provide policy information.
• Generate new business via cold calling, networking, and referrals.
• Analyze client needs to recommend appropriate insurance products.
• Process applications and ensure compliance with guidelines.
• Build lasting relationships for high policy retention.
• Maintain accurate records of customer interactions.

Skills

Bilingual in Vietnamese

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

BENEFITS:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Multi-line Representative with Cindy Nguyen State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Generate new business via cold calling, networking, and referrals to consistently exceed monthly sales targets
• Analyze client needs and risk profiles to recommend and customize appropriate insurance products
• Process new applications, renewals, and endorsements while ensuring compliance with company underwriting guidelines.
• Build lasting relationships and provide high-quality service, resulting in high policy retention rates.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Bilingual in Vietnamese is a must
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.