Customer Service Representative - State Farm Agent Team Member

Vanessa Vargas - State Farm Agent; Chino Hills (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License Paid by Agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role offers the chance to create exceptional customer experiences while supporting a successful insurance agency. You will engage with clients, assist with policy inquiries, and ensure smooth communication within the team. With a focus on customer satisfaction and internal growth opportunities, this position is perfect for those who thrive in a fast-paced environment and are eager to help others. If you are detail-oriented and passionate about customer service, this is the opportunity for you!

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask effectively.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and maintain accurate records.

Skills

Customer service skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Education

High school diploma

Customer service experience

Job description

Benefits:

• License Paid by Agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Vanessa Vargas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.