Customer Service Representative - State Farm Agent Team Member

Hilosfinsurance; Hawaii; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Vision insurance

Paid time off

Opportunity for advancement

Bonus based on performance

License reimbursement

Dental insurance

Flexible schedule

Training & development

Job summary

A local insurance agency in Hawaii is seeking a Customer Service Representative to join their team. The role involves providing exceptional customer service, assisting with policy inquiries, and processing claims. Ideal candidates should possess strong communication skills, be detail-oriented, and have prior experience in customer service. This position offers competitive salary from $45,000 to $55,000 per year along with a supportive and family-oriented environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask.
• Prior experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Keaau - HI

Replies within 24 hours

Benefits

• Simple IRA
• Health insurance
• Vision insurance
• Paid time off
• Opportunity for advancement
• Bonus based on performance
• License reimbursement
• Competitive salary
• Dental insurance
• Flexible schedule
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2011 after working as a mortgage banker, bringing a strong background in financial guidance and relationship-building into agency ownership. I attended the University of Hawaii, played college baseball, and today I’m married with five children. Faith, family, and finances are core values in both my life and the way our agency operates. Outside the office, I enjoy martial arts and staying active. Our team includes seven members who work closely together and genuinely enjoy the environment we’ve built. We offer Casual Fridays, PTO, a Simple IRA plan with 2% match, and 100% employer-paid medical, dental, and vision benefits. Our culture is laid-back, fun, and family-oriented — a place where people get along, support one another, and do meaningful work. We’re looking for team members with a strong attitude, solid work ethic, and a coachable mindset who want to grow in a positive, balanced environment.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Robert Shimabuku - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensación $45,000.00 - $55,000.00 per year Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none