Customer Service Representative - State Farm Agent Team Member

Daniel Lempesis - State Farm Agent; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

Daniel Lempesis - State Farm Agent in Jacksonville, FL is seeking a Customer Service Representative to deliver exceptional client experiences and support the agency’s growth. You will resolve inquiries, coordinate with team members, and assist with policy changes while ensuring accurate records and high customer satisfaction.

The role emphasizes attention to detail, empathy, and a customer-focused mindset, with opportunities for internal growth for driven candidates within a collaborative

Qualifications

• Excellent communication and interpersonal abilities.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.
• Uncover and meet customer needs.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Role Description

As a Customer Service Representative with the Daniel Lempesis Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.
• Uncover and Meet Customer Needs.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.