Customer Service Representative - State Farm Agent Team Member

Ruz Ogra - State Farm Insurance Agent; Gainesville, Northern (FL, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

Ruzaan Ogra - State Farm Agent is seeking a Customer Service Representative for a full-time role in Gainesville. You will help customers with policy information, changes, and claims, delivering friendly, accurate service.

Join a supportive, growth-oriented team that values coaching and teamwork. We offer a competitive salary, health insurance, paid time off, training and development, and opportunities for advancement.

This is a local office role with a community-minded focus.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Gainesville

• Hiring bonus
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2019 and has grown into a strong, close-knit team of 13. Before becoming a State Farm agent, I worked in banking and mortgages, bringing a strong financial background and customer-focused approach into the business.

I’m a graduate of the University of Florida, married with two children, and originally from India. I speak three languages and enjoy football and traveling, often taking international trips each year.

We are highly involved in the community through women’s leadership initiatives, Make-A-Wish, school board involvement, and projects like helping build a local school playground.

For our team, we offer PTO, health benefits, gym memberships, and a strong focus on personal and professional development, along with a commitment to work-life balance.

Our office culture is supportive, tenured, and team-oriented. We’re looking for someone who is coachable, driven, and motivated to succeed - someone who values teamwork and wants to grow as part of a collaborative, high-performing environment.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Ruzaan Ogra - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $50,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none