Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Gainesville (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Salary plus commission/bonus

Growth potential

Job summary

State Farm Agent is seeking a Customer Service Representative in Gainesville, Florida. This vital role includes enhancing customer relations, addressing inquiries about insurance products, and ensuring customer satisfaction.

The ideal candidate should have experience in sales, demonstrate stellar communication skills, and be dedicated to customer service. We offer paid time off, a salary plus commission, and real growth opportunities within the agency.

Qualifications

• Experience in sales (inside or outside sales, retail, or telemarketing) preferred.
• Experience managing client relationships is a plus.
• Ability to anticipate and effectively relate to customer needs.

Responsibilities

• Establish and follow up on customer relationships.
• Provide prompt and friendly customer service.
• Respond to inquiries regarding policies and claims.

Skills

Sales experience

Client relationship management

Excellent communication skills

Customer service dedication

Job description

Role Description

As a Customer Service Representative for Ric Hansen State Farm, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long‑lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills—written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.

Benefits

• Paid time off (holidays and personal/sick days).
• Salary plus commission/bonus.
• Growth potential/opportunities for advancement within my agency.