Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Hampton (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential

Paid time off

Career-building experience

Job summary

State Farm Agent in Hampton, Virginia is seeking a Customer Service Representative to deliver exceptional client experiences and grow the agency. You will address customer inquiries and build solid relationships, enhancing your career while serving the community.

Ideal candidates are dedicated to customer service and possess strong communication and problem-solving skills. The role offers hourly pay plus commission and opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options with a needs-based review process.
• Use exemplary communication to meet customer needs and develop the business.

Skills

Customer service

Communication skills

Problem-solving

Customer relationship management

Job description

Role Description

As a Customer Service Representative with Shelton Lucas State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem‑solving

Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within the office
• Paid time off (vacation and personal/sick days)
• Valuable career‑building experience