Customer Service Representative - State Farm Agent Team Member

Christopher Hodges - State Farm Agent; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Christopher Hodges State Farm in Franklin, TN seeks a Customer Service Representative to deliver exceptional support to policyholders and community members. You will handle inquiries, explain policy options, and coordinate with the agency team to resolve issues efficiently.

Ideal candidates are customer-focused, empathetic, and detail-oriented, with a willingness to learn and grow within the agency. This role offers training and development, with opportunities for internal advancement based on

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Team collaboration

Job description

Benefits:

• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION:

As a Customer Service Representative with Christopher Hodges State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.