Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Elizabeth (NJ); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Elizabeth, NJ is seeking a Customer Service Representative – Team Member. You will provide exceptional customer experiences that promote agency growth. Responsibilities include answering inquiries, assisting with policy updates, and processing claims.

The ideal candidate will have strong communication skills and attention to detail, with a preference for previous experience in customer service. Compensation is $20.00 per hour with additional perks like bonuses, paid time off, and training.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

About Our Agency

Our State Farm agency is located in Elizabeth, NJ, and we opened a second office in Springfield in 2022.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Angel Rodriguez, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit for the role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $20.00 per hour