Customer Service Representative - State Farm Agent Team Member

Julie McBee - State Farm Insurance Agent; Cumberland (MD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

Julie McBee State Farm in Cumberland, MD is seeking a friendly Sales and Service Team Member to help clients protect what matters most. You will deliver outstanding service, support sales goals, and learn about Auto, Home, Renters, Life and more.

Training and licensing support are provided; bilingual applicants are encouraged to apply to serve our diverse community.

Qualifications

• Excellent communication and interpersonal skills.
• Willingness to learn and grow in sales.
• Bilingual Spanish/English is a plus.

Responsibilities

• Develop leads, identify customer needs, and recommend State Farm products
• Build strong relationships with customers and provide ongoing assistance
• Handle customer service inquiries, policy updates, and billing support
• Support office marketing and community engagement efforts
• Use a consultative approach to educate clients on coverage options
• Maintain accurate records and follow up promptly with customers

Skills

Customer service

Communication skills

Sales aptitude

Tools

CRM software

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Work with a Good Neighbor in Cumberland, MD

Our team at Julie McBee State Farm is growing! We’re looking for a motivated, personable, and customer-focused individual to join our Sales and Service Team. If you enjoy helping people and want to make a difference in your local community, this is the opportunity for you.

Bilingual applicants (Spanish/English) are strongly encouraged to apply — Spanish-speaking skills are a major plus for serving our diverse client base in the Cumberland area.

About Us

Located just off Canal Parkway before you cross into Wiley Ford, WV, our State Farm agency has been serving Western Maryland and surrounding communities for years. At Julie McBee State Farm, we provide trusted coverage and personalized service — from Auto, Home, Renters, and Life Insurance to Business and Pet Insurance.

We’re a close-knit team that values professionalism, integrity, and community spirit — all while helping neighbors protect what matters most.

Role Overview

As a Sales and Service Team Member, you’ll be the face of our agency — helping clients find the right protection for their families, homes, and businesses. You’ll deliver exceptional service, support sales goals, and contribute to a positive office environment. Training and licensing support are provided for the right candidate.

Responsibilities

• Develop leads, identify customer needs, and recommend State Farm products
• Build strong relationships with customers and provide ongoing assistance
• Handle customer service inquiries, policy updates, and billing support
• Support office marketing and community engagement efforts
• Use a consultative approach to educate clients on coverage options
• Maintain accurate records and follow up promptly with customers

Qualifications

• Excellent communication and interpersonal skills
• Strong work ethic, reliability, and attention to detail
• Positive attitude and self-motivated to achieve goals