Customer Service Representative - State Farm Agent Team Member

Kristikim; Chino Hills, Northern (CA, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

QSEHRA

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Kristi Kim - State Farm Agent is seeking a Customer Service Representative to join a multilingual team serving customers across California. You will deliver exceptional customer experiences, coordinate with agency staff, and anticipate community needs to support growth of the insurance agency.

Our environment values teamwork, integrity, and opportunities for advancement. With a focus on customer service and personalized insurance solutions, this role offers a path to growth within a

Qualifications

• Communication and interpersonal skills are essential.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• 3% Simple IRA
• QSEHRA allowance of $400 per month.
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

With more than 37 years of State Farm experience and over 25 years as an agent, Kristi Kim has built an agency focused on exceptional customer service, strong community relationships, and helping customers protect what matters most. Serving customers throughout California, our multilingual team is committed to providing personalized insurance solutions while creating a welcoming experience for every customer.

Our agency values teamwork, integrity, continuous learning, and giving back to the community. We foster a supportive environment where team members are encouraged to grow professionally, make a meaningful impact, and build rewarding careers. If you're looking to join a collaborative, customer-focused team that values excellence and personal development, we'd love to hear from you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Kristi Kim - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.