Customer Service Representative - State Farm Agent Team Member

Kyle Fadeley - State Farm Agent; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

120 hours PTO starting out

Job summary

Kyle Fadeley - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for our insurance customers in the Charlotte, NC area.

You will handle inquiries, coordinate with the agent team, and help customers navigate coverage options while maintaining accurate records and ensuring customer satisfaction.

Qualifications

• Prioritize excellent customer service and relationship building.
• Clear communication with customers and team members.
• Attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication & interpersonal

Detail-oriented & multitask

Previous customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• 120 hours of PTO starting out, with flexibility in how you choose to use your time off.

ABOUT OUR AGENCY:

Candidates should live within approximately 10 miles or 20 minutes of the office.

ROLE DESCRIPTION:

As a Customer Service Representative with Kyle Fadeley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.