Customer Service Representative - State Farm Agent Team Member

Kenzi Cheesewright - State Farm Agent; Charleston (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

Kenzi Cheesewright - State Farm Agent in Charleston, Illinois, is seeking a Customer Service Representative - State Farm Agent Team Member. This role focuses on creating exceptional client experiences and assisting customers with inquiries and policy management.

The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused demeanor. Opportunities for advancement are available for driven candidates. Join a dedicated team and contribute to community support.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented individuals are preferred.
• Previous customer service experience is an asset.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kenzi Cheesewright - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.