Customer Service Representative - State Farm Agent Team Member

John Wheeler - State Farm Agent; Campbell (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Free food & snacks

Health insurance

Opportunity for advancement

Training & development

Job summary

A local insurance agency based in California is seeking a Customer Service Representative to enhance exceptional customer experiences. You will assist customers with inquiries, policy changes, and claims processing while maintaining accurate records. The ideal candidate has strong communication skills and a detail-oriented approach, with a focus on customer support rather than sales. This role offers various internal growth opportunities and a competitive salary.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with the ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with John Wheeler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. This is truly a customer service roll, no sales involvement.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.