Customer Service Representative - State Farm Agent Team Member

Paul Kruse - State Farm Agent; Brookings (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Paul Kruse State Farm is seeking a Customer Service Representative in Brookings, SD to deliver exceptional experiences and support the growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs, with opportunities for Auto, Home and Life sales bonuses.

The role emphasizes a customer-focused, empathetic approach, with potential internal growth for driven, sales-minded individuals.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• P/C license preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Analyze and pivot to products customers may not be aware of.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Paul Kruse State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Goals involving Auto, Home and Life sales with bonuses.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Analize and pivot to products customers may not be aware of.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• P/C license preferred