Customer Service Representative - State Farm Agent Team Member

Sfcolumbiainsurance; Brookhaven (MS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

One on One Coaching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Sfcolumbiainsurance in Brookhaven, MS is looking for a Customer Service Representative to join their team. This full-time position supports customer inquiries, policy changes, and insurance claims processes. Ideal candidates possess strong communication and interpersonal skills, and have a detail-oriented mindset. The role offers a competitive salary ranging from $35,000 to $50,000 per year, along with various benefits such as coaching and training opportunities.

Qualifications

• Strong communication abilities and interpersonal effectiveness.
• Must be detail-oriented and have the ability to multitask.
• Preferred previous experience in customer service.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Brookhaven - MS

Benefits

• One on One Coaching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Samantha Alberson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

$35,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.