Customer Service Representative - State Farm Agent Team Member

Michael Dougherty - State Farm Agent; Brookhaven (Delaware County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

The Michael Dougherty State Farm Agency is hiring a Customer Service Representative to deliver exceptional service and support to our policyholders in Brookhaven, PA. You will handle customer inquiries, explain policy options, process changes, and coordinate with team members to resolve issues efficiently.

We value empathy, clear communication, and accuracy, with opportunities for internal growth for motivated candidates. A property and casualty license is required to get started.

Qualifications

• Property and Casualty License required.
• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with The Michael Dougherty State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Property and Casualty License Required.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.