Customer Service Representative - State Farm Agent Team Member

Johngclarkinsurance; Boardman Township (OH); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

John G Clark - State Farm Agent is seeking a full-time Customer Service Representative in Boardman, OH to join a friendly, community-focused agency. You will handle customer inquiries, assist with policy changes, process claims, and maintain accurate records, helping customers protect what matters most.

The role offers a supportive team culture, competitive salary ($40,000.00 - $50,000.00 per year), Simple IRA, licensing paid by the agency, PTO, paid lunch, and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Boardman - OH

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency opened in 2023 and is a growing team of three focused on building a strong, people-first environment. Before becoming a State Farm agent, I worked in Life & Health sales with Aflac, which helped shape my passion for helping individuals and families protect what matters most.

I’m a graduate of Westminster College, married with three children, and a big sports fan. I’m outgoing and enjoy having fun, but I also embrace my “nerdy” side and enjoy learning and growing—something I encourage within our team as well.

For our team, we offer opportunities to earn additional PTO, a paid 1-hour lunch, casual Fridays, team-building activities, team lunches and treats, a Simple IRA, and licensing paid up front to support your growth. We stay actively involved in the local community and enjoy building relationships both inside and outside of the office.

Our office culture is casual, supportive, and close-knit. We celebrate holidays and team wins together and truly enjoy working as a team. We’re looking for someone who is easy to get along with, smart, driven, and customer-focused, with strong conflict resolution skills. The right candidate will be coachable, independent, and have high character with a genuine passion for helping people. If you want to make a difference while being part of a fun and supportive team, this could be a great fit.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with John G Clark - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Boardman - OH

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2023 and is a growing team of three focused on building a strong, people-first environment. Before becoming a State Farm agent, I worked in Life & Health sales with Aflac, which helped shape my passion for helping individuals and families protect what matters most.

I’m a graduate of Westminster College, married with three children, and a big sports fan. I’m outgoing and enjoy having fun, but I also embrace my “nerdy” side and enjoy learning and growing—something I encourage within our team as well.

For our team, we offer opportunities to earn additional PTO, a paid 1-hour lunch, casual Fridays, team-building activities, team lunches and treats, a Simple IRA, and licensing paid up front to support your growth. We stay actively involved in the local community and enjoy building relationships both inside and outside of the office.

Our office culture is casual, supportive, and close-knit. We celebrate holidays and team wins together and truly enjoy working as a team. We’re looking for someone who is easy to get along with, smart, driven, and customer-focused, with strong conflict resolution skills. The right candidate will be coachable, independent, and have high character with a genuine passion for helping people. If you want to make a difference while being part of a fun and supportive team, this could be a great fit.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with John G Clark - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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