Customer Service Representative - State Farm Agent Team Member

Adaliealleninsurance; Bloomington (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hourly pay + commission

Simple IRA retirement plan

Paid time off

Licensing reimbursement

Professional development

Performance incentives

Snack & workspace

Birthday gifts

Job summary

State Farm Bloomington agency is seeking a friendly Customer Service Representative to be the face of the office, handling calls, emails, texts, and walk-ins with professional, empathetic service.

You will resolve customer questions, educate on available products, and maintain detailed client records to support accurate policy processing and strong retention.

Qualifications

• Must obtain or hold an active Property & Casualty Insurance License before start.
• Exceptional communication and problem-solving abilities.
• Handle 50+ daily interactions across channels with professionalism.
• Strong attention to detail and organizational skills.
• Remain calm, empathetic, and professional with customers.

Responsibilities

• Own the front desk experience and be the first contact for customers.
• Identify customer needs and resolve questions or problems quickly.
• Handle upset customers with empathy and clear explanations.
• Manage underwriting memos to ensure timely policy processing.
• Maintain accurate customer records in agency systems.
• Educate customers on additional products and cross-sell opportunities.
• Support retention and satisfaction at every touchpoint.
• Maintain an organized, welcoming front office environment.

Skills

Customer service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Bloomington

Replies within 24 hours

Benefits As a Valued Agent Team Member you will enjoy…

• Hourly Pay + Commission and Bonuses
• Simple IRA Retirement Plan with Company Match
• Term Life Insurance (if eligible)
• Paid Time Off (10-15 days paid and 50 hours unpaid)
• Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
• Regular professional development - twice a month trainings + mentorship
• Career incentives - opportunities to earn extra PTO, travel, swag and more
• Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
• Comfortable office perks - free snacks, coffee and a personalized workspace
• Purpose-driven work - help people understand and protect what matters most

What We’re Looking For

We’re looking for an energetic and customer-focused Customer Service Representative to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services.

A strong candidate will bring the following qualifications and traits

• Must be able to obtain or have an active Property & Casualty Insurance License (required prior to start)
• Exceptional communication and problem-solving skills
• Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins
• High attention to detail and strong organizational habits
• Ability to remain calm, empathetic, and professional in challenging customer situations
• Self-motivated with a team-oriented, high-performance mindset

Key Responsibilities

• Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits
• Quickly identify customer needs and proactively resolve questions, concerns, or problems
• Handle upset or concerned customers with empathy and professionalism, clearly communicating the "why behind the what"
• Manage and follow up on all underwriting memos to ensure timely policy processing
• Maintain detailed and accurate customer records within agency systems
• Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities)
• Support customer retention and satisfaction efforts at every customer touchpoint
• Maintain an organized, welcoming, and professional front office environment