Customer Service Representative - State Farm Agent Team Member

David O'Dea - State Farm Agent; Bel Air (MD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Simple Plan IRA

Opportunity for advancement

Paid time off

Training & development

Job summary

David O'Dea - State Farm Agent is seeking a customer service representative to deliver exceptional service and support the agency’s growth in Maryland. You will handle inquiries, help with policy updates, and coordinate with the team to meet community needs.

The role emphasizes empathy, attention to detail, and growth opportunities for driven, sales-minded candidates committed to serving clients and building client relationships.

Qualifications

• Clear communication and strong interpersonal skills.
• Detail-oriented and able to multitask effectively.
• 1–3 years of customer service or retail sales experience.
• Associates or college degree ideal or in progress.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

multitasking

Education

Associates or college degree ideal

Job description

Benefits

• Simple Plan IRA
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a customer service representative with Agent David O'Dea - State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful business and insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members and customers you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• 1-3 years related work experience in customer service or retail sales role.
• Associates or college degree ideal, or working towards a related field.