Customer Service Representative - State Farm Agent Team Member

Mark Leal - State Farm Agent; Arlington (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Travel Rewards

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Mark Leal - State Farm Agent is seeking a Customer Service Representative to support our insurance agency in Arlington, TX. You will engage with customers, answer inquiries, process policy changes, and help coordinate with team members to deliver exceptional service.

We anticipate growth opportunities for motivated, sales-minded individuals in a customer-focused environment, with a strong emphasis on accuracy and community support.

Qualifications

• Clear communication and interpersonal skills required.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented, multitasking

Customer service experience

Job description

Benefits

• Travel Rewards
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mark Leal - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.