Customer Service Representative - State Farm Agent Team Member

Susan Smith - State Farm Insurance Agent; Alma, Northern (MI, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Performance based bonus

Advancement opportunities

Job summary

Susan Smith - State Farm Agent in Alma, MI is seeking a Customer Service Representative to join a small, supportive team in a full-time role. You will handle customer inquiries, provide policy information, assist with changes, and coordinate claims while maintaining accurate records with a focus on community trust.

The role emphasizes strong communication, attention to detail, and the ability to balance service with sales-minded growth in a friendly office culture.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Alma - MI

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

ABOUT OUR AGENCY

Our agency opened in 2019 and is a close-knit team of four focused on growth, accountability, and strong customer relationships.

Before becoming a State Farm agent, I worked as a District Manager for Verizon Wireless, bringing leadership experience and a results-driven mindset into the agency.

I hold a B.A. and am currently pursuing a Master's in Strategic Corporate Finance. Outside of work, I enjoy hunting, fishing, and spending time outdoors. I'm also a business owner and proud dog mom to three miniature dachshunds. I lead with a servant leadership mindset and focus on supporting my team's success.

For our team, we offer strong personal and professional development opportunities, health, dental, and vision benefits, reimbursement for licensing costs, and a focus on work-life balance.

Our office culture is built on trust, accountability, and teamwork. We're looking for someone who is hungry, driven, and ready to work hard while still having fun - someone who wants to grow and be part of a small, supportive team that pushes each other to succeed.

As a Customer Service Representative - State Farm Agent Team Member with Susan Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none