Customer Service Representative- St Paul SY

usfoods; South Saint Paul (MN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Life insurance

Job summary

US Foods in Minnesota seeks a Customer Service Representative to liaison between customers, the sales team and internal departments. You will process incoming orders, respond to inquiries, and ensure actions meet service agreements in line with policy and quality requirements.

Responsibilities include handling calls, maintaining records, resolving billing questions, prioritizing tasks, and coordinating same-day deliveries. Strong MS Office skills and 3+ years in CS are required.

Qualifications

• Three years' experience in customer service required.
• Excellent verbal communication skills and problem resolution ability required.
• Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information, take orders, or troubleshoot.
• Keep records of customer interactions, transactions, inquiries, issues, and actions taken.
• Respond to service or billing questions; verify changes to resolve inquiries.
• Solve problems, troubleshoot, and prioritize urgent tasks throughout the day.
• Coordinate same-day deliveries and pickups; respond to delivery questions.

Skills

Customer service

Verbal communication

MS Office

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Join Our Community of Food People!

Provide contact and liaison between customers, the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or troubleshoot and resolve challenges.
• Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.
• Respond to customers' service or billing questions; check to ensure that appropriate changes were made to resolve customers' questions.
• Ability to solve problems, troubleshoot and prioritize tasks for urgency throughout the day.
• Be flexible and work well in an everchanging and fast paced environment.
• Phone and email etiquette and standards of excellence in all forms of communication.
• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions from customers.
• Respond to product inquiries from customers.
• Confirm invoices in system, put in numerical order and file invoices.
• Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.
• Other duties as assigned by Manager.

RELATIONSHIPS

Internal : Sales, Operations / Distribution / Support External: Customers External : Customers

WORK ENVIRONMENT

Inside office environment

MINIMUM QUALIFICATIONS

• Three years' experience in customer service required
• Excellent verbal communication skills and problem resolution ability required.
• Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).

EDUCATION

High School Diploma or equivalent required

PREFERRED QUALIFICATIONS

Experience in working in food manufacturing or distribution.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time

• OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
• JOB REQUIRES WORKER TO:
• FREQUENCY:
• STAND
• FREQUENTLY
• WALK
• OCCASIONALLY
• DRIVE VEHICLE
• NEVER
• SIT
• CONTINUOUSLY
• LIFT:
• 1-10 lbs (Sedentary)
• OCCASIONALLY
• 11-20 lbs (Light)
• OCCASIONALLY
• 21-50 lbs (Medium)
• OCCASIONALLY
• 51-100 lbs (Heavy)
• NEVER
• Over 100 lbs (Very Heavy)
• NEVER
• PUSH/PULL
• NEVER
• CLIMB/BALANCE
• NEVER
• STOOP/SQUAT
• NEVER
• KNEEL
• NEVER
• BEND
• NEVER
• REACH ABOVE SHOULDER
• OCCASIONALLY
• TWIST
• OCCASIONALLY
• GRASP OBJECTS
• NEVER
• MANIPULATE OBJECTS
• NEVER
• MANUAL DEXTERITY
• CONTINUOUSLY

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $15.00-$25.00/hour.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $17 - $27

EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status