Customer Service Representative- St Paul SY

US Foods; South Saint Paul (MN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Life insurance

Job summary

US Foods in Minnesota is seeking a Customer Service Representative to handle inbound and outbound calls, resolve product and service issues, and coordinate same-day deliveries. You will document inquiries, process orders, and ensure accurate billing responses.

The role requires 3+ years in customer service, proficiency with MS Office, and a high school diploma. This on-site role offers a competitive base rate and benefit options in a dynamic, fast-paced environment.

Qualifications

• Three years’ experience in customer service required.
• Excellent verbal communication skills and problem resolution ability required.
• Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information, take orders, or troubleshoot challenges.
• Keep records of customer interactions and transactions, recording details of inquiries, issues, and actions taken.
• Respond to customers’ service or billing questions and verify that changes resolve inquiries.
• Coordinate same-day deliveries and pickups for customers and respond to delivery questions.

Skills

Customer service experience

Verbal communication

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join Our Community of Food People!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services,to takeorders, ortroubleshoot and resolve challenges.
• Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.
• Respond to customers’ service or billing questions; check to ensure that appropriate changes were made to resolve customers’ questions.
• Ability tosolve problems, troubleshoot and prioritize tasks for urgency throughout the day.
• Be flexible and work well in aneverchangingandfast pacedenvironment.
• Phone and email etiquette and standards of excellence in all forms of communication.
• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions from customers.
• Respond to product inquiries from customers.
• Confirm invoices in system, put in numerical order and file invoices.
• Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.
• Other duties as assigned by Manager.

RELATIONSHIPS

• Internal: Sales, Operations / Distribution / Support External: Customers
• External: Customers

WORK ENVIRONMENT

• Inside office environment

MINIMUM QUALIFICATIONS

• Three years’ experience in customer service required
• Excellent verbal communication skills and problem resolution ability required.
• Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).

EDUCATION

• High School Diploma or equivalent required

PREFERRED QUALIFICATIONS

Experience in working in food manufacturing or distribution.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY

• STAND
• FREQUENTLY
• WALK
• OCCASIONALLY
• DRIVE VEHICLE
• NEVER
• SIT
• CONTINUOUSLY

LIFT

• 1-10 lbs (Sedentary)
• OCCASIONALLY
• 11-20 lbs (Light)
• OCCASIONALLY
• 21-50 lbs (Medium)
• OCCASIONALLY
• 51-100 lbs (Heavy)
• NEVER
• Over 100 lbs (Very Heavy)
• NEVER
• PUSH/PULL
• NEVER
• CLIMB/BALANCE
• NEVER
• STOOP/SQUAT
• NEVER
• KNEEL
• NEVER
• BEND
• NEVER
• REACH ABOVE SHOULDER
• OCCASIONALLY
• TWIST
• OCCASIONALLY
• GRASP OBJECTS
• NEVER
• MANIPULATE OBJECTS
• NEVER
• MANUAL DEXTERITY
• CONTINUOUSLY

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $15.00-$25.00/hour.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$17 - $27

***EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/** Age/Genetic Information **/Protected Veteran/Disability Status***