Customer Service Representative- St Paul SY

US Foods; Saint Paul (MN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Disability insurance

Employee stock purchase plan

Job summary

US Foods is seeking a customer service professional in Minnesota to handle inbound/outbound calls, process orders, and resolve billing and product inquiries. The role requires strong communication skills and familiarity with Microsoft Office.

You will maintain records of interactions, coordinate same-day deliveries, and support the sales team through prompt issue resolution in a fast-paced environment.

Qualifications

• Three years of experience in customer service.
• Excellent verbal communication and problem-resolution skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or troubleshoot.
• Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, and actions taken.
• Respond to customers' service or billing questions; verify changes to resolve questions.
• Ability to solve problems, troubleshoot and prioritize tasks for urgency throughout the day.
• Coordinate same-day deliveries and pickups for customers.
• Process pickup requests from customers and Sales team.
• Respond to delivery/routing questions from customers.
• Respond to product inquiries from customers.
• Confirm invoices in system, file invoices.
• Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to grow our business.
• Other duties as assigned by Manager.

Skills

Customer service

Verbal communication

Problem solving

Microsoft Office familiarity

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITEJoin Our Community of Food People!Provide contact and liaison between customers, the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.ESSENTIAL DUTIES AND RESPONSIBILITIESReceive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or troubleshoot and resolve challenges.Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.Respond to customers' service or billing questions; check to ensure that appropriate changes were made to resolve customers' questions.Ability to solve problems, troubleshoot and prioritize tasks for urgency throughout the day.Be flexible and work well in an everchanging and fast paced environment.Phone and email etiquette and standards of excellence in all forms of communication.Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions from customers.Respond to product inquiries from customers.Confirm invoices in system, put in numerical order and file invoices.Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.Other duties as assigned by Manager.RELATIONSHIPSInternal: Sales, Operations / Distribution / Support External: CustomersExternal: CustomersWORK ENVIRONMENTInside office environmentMINIMUM QUALIFICATIONSThree years’ experience in customer service requiredExcellent verbal communication skills and problem resolution ability required.Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).EDUCATIONHigh School Diploma or equivalent requiredPREFERRED QUALIFICATIONSExperience in working in food manufacturing or distribution.PHYSICAL QUALIFICATIONSMust be able to perform the following physical activities for described length of timeOCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVERJOB REQUIRES WORKER TO:FREQUENCY:STANDFREQUENTLYWALKOCCASIONALLYDRIVE VEHICLENEVERSITCONTINUOUSLYLIFT:1-10 lbs (Sedentary)OCCASIONALLY11-20 lbs (Light)OCCASIONALLY21-50 lbs (Medium)OCCASIONALLY51-100 lbs (Heavy)NEVEROver 100 lbs (Very Heavy)NEVERPUSH/PULLNEVERCLIMB/BALANCENEVERSTOOP/SQUATNEVERKNEELNEVERBENDNEVERREACH ABOVE SHOULDEROCCASIONALLYTWISTOCCASIONALLYGRASP OBJECTSNEVERMANIPULATE OBJECTSNEVERMANUAL DEXTERITYCONTINUOUSLYCompensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $15.00-$25.00/hour.Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.htmlCompensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between$17 - $27***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***