Customer Service Representative - St. Louis, Mo

Bunzl Distribution NA; Missouri; On-site; USD 52,000 - 70,000; Full time

Job summary

A leading company in the distribution industry is seeking a Customer Service Representative in St. Louis, MO. This role involves providing exceptional support to customers, processing orders, and resolving issues. The ideal candidate should have strong communication skills, a customer-centric attitude, and experience in a similar role. Join a dynamic team and enjoy a competitive salary and benefits package.

Benefits

401k with company match

Competitive salaries

Comfortable work environment

Qualifications

• Minimum 3 years customer service experience preferred.
• Strong user level computer skills in a MS Windows environment.

Responsibilities

• Handle a variety of in-bound calls and ensure excellent customer service.
• Process orders and resolve inquiries effectively.
• Assist customers in product selection and resolve shipping discrepancies.

Skills

Excellent communication skills

Proactive problem-solving

Customer centric attitude

Multi-task oriented

Education

High School Diploma or GED

College Degree

Tools

MS Windows

AS400

Outlook

Excel

Power Point

Word

TEAMs

Job description

Customer Service Representative - St. Louis, Mo

Join to apply for the Customer Service Representative - St. Louis, Mo role at Bunzl Distribution NA

Customer Service Representative - St. Louis, Mo

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Join to apply for the Customer Service Representative - St. Louis, Mo role at Bunzl Distribution NA

As a Customer Service Representative, you are a key level of support for our valued grocery store, food processor and distributor customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (50-100 daily) via the AS400 system. In addition to order support, you will investigate customer problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders.

This role will be M-F, 8am-5pm working in our St. Louis, Mo (Creve Coeur) office. There may be some flexibly to work from home 1-2 days/month.

Responsibilities:

• Handle a variety of in-bound calls to determine the appropriate course of action
• Ensure delivery of excellent customer services through fast and accurate processing of orders
• Provide pricing and delivery information and processes orders
• Communicate and coordinate with other departments to resolve inquiries
• Serve as a liaison between customers and the sales department
• Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders
• Assist customers in the selection of products according to their needs/requirements
• Utilize computer systems to assist with pricing, availability and alternate product selection
• Receive orders and resolves pricing situations encountered during customer transactions using current sales policies
• Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents. Submit credit requests
• Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)
• Learn about our WLS system and help in data entry and some inventory control functions

Requirements:

• High School Diploma or GED
• Excellent communication skills and proactive problem-solving abilities
• Multi-task oriented
• Customer centric attitude
• Minimum 3 years customer service experience preferred
• College Degree preferred
• Strong user level computer skills in a MS Windows environment : Outlook, Excel, Power Point, Word & TEAMs
• Familiarity AS400 preferred
  
  

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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