Customer Service Representative

Naia™ from Eastman; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in textile manufacturing is seeking a Customer Service Representative based in St. Louis, MO. The role involves managing customer orders, analyzing demand, and fostering relationships with clients and internal teams. Candidates should possess a Bachelor's degree and strong communication skills. This full-time position requires excellent organizational and analytical abilities, with a focus on teamwork and customer satisfaction.

Qualifications

• Bachelor’s Degree in business, supply chain, or related field required.
• Excellent communication skills both oral and written required.
• Relevant previous customer service or sales experience valued.

Responsibilities

• Manage customer purchase orders from entry to invoicing.
• Analyze inventory and customer demand.
• Build relationships with customers and internal partners.

Skills

Communication

Analytical Skills

Organizational Skills

Teamwork

Education

Bachelor’s Degree in a related field

Tools

Excel

Word

SAP

Job description

2 days ago Be among the first 25 applicants

Job Requisition ID: 54401

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

Role Profile

The Customer Service Representative (CSR) is responsible for coordinating all activities necessary to provide sales, service, and distribution support to our customers. The CSR is the direct interface with customers and is responsible for addressing customer needs and coordinating problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with field sales representatives; manages all aspects of the order fulfillment process; and builds working relationships with internal partners within supply chain, business, and manufacturing.

Note: We are only looking for candidates who are currently based in St. Louis, MO, and can work a shift from 10AM-7PM CST.

Responsibilities

1. Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
2. Analyze inventory and customer demand.
3. Partner with Sales in support of customer needs.
4. Manage customer records and report customer information.
5. Build relationships with customers and internal partners.
6. Foster teamwork.
7. Back-up colleagues as needed.
8. Travel on an infrequent basis in support of sales efforts.

Qualifications

1. Bachelor’s Degree in a related field is required – (business, supply chain, international business, sales, marketing, etc.).
2. Excellent communication skills both oral and written required.
3. Excellent computer skills: including strong proficiency in Excel and Word are required; SAP experience desired.
4. Strong prioritization, planning, and analytical skills required.
5. Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment, and have the ability to work well with others.
6. Individual must have the ability to contribute independently and within a team environment.
7. Relevant previous customer service, sales, supply chain, or manufacturing experience is valued but not required.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status, or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.

Nearest Major Market: St Louis

Job Segment: Supply Chain, Customer Service Representative, Fulfillment, Supply, Operations, Customer Service

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Textile Manufacturing