Customer Service Representative (Sr. Loan Consultant)

Lendmark Financial Services; Johnson City (TN); Sur place; USD 52 000 - 82 000; Plein temps

Résumé du poste

Lendmark Financial Services in Johnson City, TN is seeking a Sr. Loan Consultant to support the Branch Manager and oversee efficient branch operations. You will ensure staff perform duties accurately while delivering trust, service, security, and customer satisfaction.

Responsibilities include staff motivation, loan processing and approvals within limits, community outreach, and meeting sales goals. Strong communication and lending software skills are essential.

Qualifications

• High School Diploma or GED; 5+ years consumer finance or related experience.
• Ability to supervise with minimal supervision and strong communication skills.
• Experience with lending software and Microsoft applications.

Responsabilités

• Assist with staff management and motivation to meet branch goals.
• Make loan decisions within lending limits, process and close consumer loans.
• Develop community business relationships and meet sales targets.
• Assist customers with solutions and monitor satisfaction.
• Support hiring, training, reviews and staffing matters as needed.
• Ensure high quality customer service and handle all other duties as assigned.

Connaissances

Consumer lending

Staff motivation

Sales

Customer service

Loan processing

Formation

High School Diploma

Associate or Bachelor’s Degree

Outils

Lending software

Microsoft Excel

Microsoft Word

Description du poste

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

GENERAL SUMMARY:

The role of Sr. Loan Consultant is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.

MAJOR DUTIES/RESPONSIBILITIES:

• Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
• Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
• Assist branch manager with business development relationships within the community. Sell products and services to meet sales goals.
• Assist customers with the implementation of solutions and monitor overall customer satisfaction.
• Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
• Ensure a high quality of customer service.
• All other duties as assigned.

BASIC REQUIREMENTS:

• High School Diploma or GED from accredited institution
• 5 plus years consumer finance or related experience
• Ability to work with minimum supervision
• Excellent communication skills
• Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS:

• Associates or Bachelor’s Degree
• Bilingual, Spanish/English

COMPENSATION:

• The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.
• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORK ENVIRONMENT:

• Office Environment

If you are interested in a fast paced, high growth, team oriented and great culture environment, you’ll enjoy a career with us!