Customer Service Representative (Sr. Loan Consultant)

Lendmark Financial Services LLC; Greenfield Heights (TN); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Lendmark Financial Services LLC in Tennessee seeks a Sr. Loan Consultant to support branch management and oversee efficient daily operations, ensuring staff perform tasks with trust and service focus.

You will assist with loan decisions within lending limits, process consumer loans, drive business development in the community, and strive for customer satisfaction while maintaining high service standards and profitability.

Qualifications

• Minimum five years consumer finance or related experience.
• Ability to work with minimum supervision.
• Excellent communication skills.
• Proficient with lending software and Microsoft Office.
• Bilingual Spanish/English preferred.

Responsabilités

• Assist with management and motivation of staff to meet goals and branch profitability.
• Make loan decisions within lending limits; process and close consumer loans; collect delinquent accounts.
• Assist with business development relationships in the community and meet sales goals.
• Assist customers with solutions and monitor overall satisfaction.
• Support hiring, training, and performance reviews; uphold high customer service standards.

Connaissances

Communication skills

Bilingual Spanish/English

Customer service focus

Team leadership

Formation

High School Diploma or GED

Associates or Bachelor's Degree (preferred)

Outils

Lending software

Microsoft Windows

Excel

Word

Description du poste

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.GENERAL SUMMARY:The role of Sr. Loan Consultant is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.MAJOR DUTIES/RESPONSIBILITIES:Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.Assist branch manager with business development relationships within the community. Sell products and services to meet sales goals.Assist customers with the implementation of solutions and monitor overall customer satisfaction.Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.Ensure a high quality of customer service.All other duties as assigned.BASIC REQUIREMENTS:High School Diploma or GED from accredited institution5 plus years consumer finance or related experienceAbility to work with minimum supervisionExcellent communication skillsProficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word ApplicationsPREFERRED/DESIRED QUALIFICATIONS:Associates or Bachelor’s DegreeBilingual, Spanish/EnglishCOMPENSATION:The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.WORK ENVIRONMENT:Office EnvironmentIf you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!