Customer Service Representative (Sr. Loan Consultant)

Lendmark Financial Services LLC; Johnson City (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly incentive

Comprehensive benefits

Job summary

Lendmark Financial Services LLC is seeking a Sr. Loan Consultant to support the Branch Manager by ensuring efficient branch operations and staff performance. The role emphasizes trust, service, security, and customer satisfaction in every interaction.

Key duties include staff motivation, loan decision-making within limits, loan processing and closing, delinquency collections, community business development, and achieving sales goals while maintaining high-quality customer service.

Qualifications

• High School Diploma or GED from accredited institution.
• 5+ years consumer finance or related experience.
• Ability to work with minimum supervision.
• Excellent communication skills.
• Proficient working knowledge of lending software, Microsoft Windows, Excel and Word.

Responsibilities

• Assist with management and motivation of staff to meet goals and objectives.
• Make loan decisions up to established lending limits or recommend decisions.
• Process consumer loans.
• Close consumer loans.
• Collect accounts in various stages of delinquency.
• Assist branch manager with business development relationships.

Skills

Excellent communication skills

Ability to work with minimum supervise

Education

High School Diploma or GED

Associate or Bachelor’s Degree

Tools

Lending software

Microsoft Excel

Microsoft Word

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.” Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

GENERAL SUMMARY:

The role of Sr. Loan Consultant is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.

MAJOR DUTIES/RESPONSIBILITIES:

• Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
• Make loan decisions up to established lending limits or recommend loan decisions.
• Process consumer loans.
• Close consumer loans.
• Collect accounts in varying stages of delinquency.
• Assist branch manager with business development relationships within the community.
• Sell products and services to meet sales goals.
• Assist customers with the implementation of solutions and monitor overall customer satisfaction.
• Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
• Ensure a high quality of customer service.
• All other duties as assigned.

BASIC REQUIREMENTS:

• High School Diploma or GED from accredited institution
• 5 plus years consumer finance or related experience
• Ability to work with minimum supervision
• Excellent communication skills
• Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS:

• Associates or Bachelor’s Degree
• Bilingual, Spanish/English

COMPENSATION:

The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate. This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORK ENVIRONMENT:

Office Environment

IF you are interested in a fast paced, high growth, team oriented and great culture environment, you’ll enjoy a career with us!

Since 1996, with over 30 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states from coast to coast, Lendmark continues to grow with superior, reliable and consistent financial services that make a difference in people’s lives.