Customer Service Representative- Rochester, VT

Bar Harbor Bankshares; City of Rochester (NY); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive pay

Referral incentives

401(k) plan

Paid vacation and sick time

Medical/dental/vision/life insurance

Job summary

A regional bank in Rochester, New York, is seeking a part-time Customer Service Representative for 25 hours a week. Key responsibilities include assisting customers with financial needs, making referrals for banking products, and processing transactions. Ideal candidates will have prior customer service experience and a working knowledge of Windows. The position offers a competitive pay range of $15.00 to $20.00 per hour, along with various employee benefits including an employee stock purchase plan and insurance options.

Qualifications

• Experience in customer service roles with a focus on financial products.
• Strong interpersonal skills to build relationships with customers.
• Ability to assist customers in identifying financial needs.

Responsibilities

• Assist customers in identifying their financial needs.
• Make referrals for loans and other services.
• Process transactions efficiently and professionally.
• Provide exceptional customer service and follow up on inquiries.

Skills

Customer service experience

Financial product knowledge

Proficiency in Windows

Job description

Requisition Number: CUSTO003547

• Posted : April 17, 2026
• Part-Time

Locations

Showing 1 location

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid vacation and sick time, a wellness program, continuing education benefits, and more!

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 25 hours per week opening for a Customer Service Representative in our Rochester, Vermont branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

The compensation for this position is based on a variety of factors including experience, skills, and geographic location. We offer a competitive pay range and opportunities for growth and advancement within the organization. Pay Range: $15.00-$20.00

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.