CUSTOMER SERVICE REPRESENTATIVE / SHRED TRUCK OPERATOR / DRIVER

Abraham's Shredding; Madison (WI); On-site; USD 45,280 - 60,000; Full time

Benefits offered by this job

Paid training

Retirement plan

Safety equipment

No weekends optional Saturday

Job summary

Abraham's Shredding is seeking a Shred Truck Operator to start each day with a safety check, then visit multiple client sites to securely shred documents on-site and deliver excellent service. The role includes occasional electronic media destruction and light shop work, with full training provided.

You will handle up to 25 stops daily, maintain safe operations, and support a family-owned team that values safety, reliability, and a strong work ethic.

Qualifications

• Clean driving record (CDL not required).
• Ability to pass background check, drug screen, MVR check, and DOT physical.
• Ability to read, write, and speak English.

Responsibilities

• Perform on-site destruction of confidential documents.
• Safely operate mobile shredding trucks and equipment.
• Greet customers and provide friendly, professional service.
• Securely collect, transport, and destroy sensitive materials.
• Complete daily safety inspections of trucks and equipment.
• Maintain cleanliness of the truck cab and shredding compartment.
• Dispose of shredded materials at a secure recycling facility.
• Fuel, clean, and prep trucks for the next day’s route.
• Assist with electronic media destruction.

Skills

Customer service

Attention to detail

Independent worker

Safety-conscious

English literacy

Tools

DOT physical

Job description

About The Role
As a Shred Truck Operator, your day will start at our shop with a safety inspection of your mobile shredding truck. From there, you’ll drive to customer locations, securely collect documents, shred them on-site, and deliver exceptional service along the way. No two days are exactly alike. You may have anywhere from 1 to 25 stops per day, and many customers are on recurring monthly schedules. You’ll also occasionally assist with electronic media destruction (hard drives, backup tapes, flash drives, and more), either in the field or at our shop. Full training is provided.

What You’ll Do

Core Responsibilities

• Perform on-site destruction of confidential paper documents
• Safely operate mobile shredding trucks and shredding equipment
• Greet customers and provide friendly, professional service
• Securely collect, transport, and destroy sensitive materials
• Complete daily safety inspections of trucks and equipment
• Maintain cleanliness of the truck cab and shredding compartment
• Dispose of shredded materials at a secure recycling facility
• Fuel, clean, and prep trucks for the next day’s route

Additional Duties

• Assist with electronic media destruction
• Work occasionally at the shop for special destruction projects
• Help maintain clean, shared vehicles for team use

Schedule & Hours

• Monday–Friday, first shift
• Start time typically between 6:30am–8:00am
• Finish between 4:00pm–5:30pm
• Major holidays off
• Optional Saturday Shred Events (scheduled weeks in advance and paid as additional work)

Physical Requirements

• Ability to lift up to 70 lbs
• Frequent lifting of paper and document bins
• Most jobs are ground-level or elevator accessible
• Occasional stair jobs (team support provided)
• Stair bonus pay for jobs requiring stairs
• Use of 4‑wheeled bins to reduce physical strain

What We’re Looking For

Ideal Candidate Traits

• Professional, friendly, and customer-focused
• Able to work independently and reliably
• Strong attention to detail and security
• Positive attitude and strong work ethic
• Comfortable representing a family-owned business

Requirements

• Clean driving record (CDL not required)
• Ability to pass:
• Criminal background check
• Drug screen
• Motor vehicle record check
• DOT physical
• Ability to read, write, and speak English
• Spanish-speaking skills a plus

Pay & Benefits

Compensation

• $1,000 monthly salary + $16/ hour
• Hourly pay increase after 90-day probation
• Bi-weekly payroll (every other Friday)

• Sales commission:
• 10% of first-year revenue for referred contracts
• Stair bonus for physically demanding jobs
• Annual performance & profit-based bonus

Benefits

• Paid training
• Retirement plan with company match (up to 3%)
• Safety equipment provided (including safety-toe boots)
• No weekends unless you choose optional Saturday events

Why Work With Us?

• Family-owned company that values its people
• Strong focus on safety, security, and respect
• Consistent schedule and meaningful work
• Team-oriented culture where everyone gets home safe

Why Work With Us?

• Family-owned company that values its people
• Strong focus on safety, security, and respect
• Consistent schedule and meaningful work
• Team-oriented culture where everyone gets home safe

Ready to Apply?

• Like helping people solve problems
• Enjoy independent, hands-on work
• Are ready for a new challenge