Customer Service Representative / Service Advisor Trainee

John's Auto Care Boulder; Boulder (CO); On-site; USD 80,000 - 150,000; Full time

Job summary

A leading auto repair shop in Boulder is seeking a Customer Service Representative who is motivated to build a long-term career. In this role, you will greet customers, assist with vehicle check-ins, and communicate repair options. The position offers a chance to earn $80–$150k/year once promoted to Service Advisor, with no experience required. Ideal candidates are confident, outgoing, and thrive in fast-paced environments. Full-time, no weekends or late nights. Starting pay is $17.50–$20/hr during training.

Qualifications

• Valid driver’s license and insurable driving record.
• Comfortable using computers and learning software.
• Able to get in/out of vehicles and assist with light shop tasks.

Responsibilities

• Greet customers and make them feel welcome.
• Help customers check in vehicles and explain their concerns.
• Communicate with technicians and present repair options clearly.
• Handle scheduling, payments, and customer follow‑up.
• Recommend future maintenance/repair needs and schedule return visits.

Skills

Strong English communication skills

Outgoing and confident personality

Ability to handle difficult conversations

Computer literacy

Job description

Customer Service Representative / Service Advisor Trainee

Are you outgoing, confident under pressure, and motivated to build a real career—not just work another job? Do you thrive in fast‑paced environments where every day brings new challenges, and hard work is rewarded? If so, John’s Auto Care may be the opportunity you’ve been looking for. We’re a fast‑growing, highly rated auto repair shop in Boulder, Colorado, and we’re hiring a Customer Service Representative who will train into a full‑time Service Advisor role. No certifications or tools required—we’ll teach you everything you need to know.

Why Top Performers Love This Role

• $80–$150k/year earning potential once promoted to Service Advisor (commission‑based).
• No experience required—we train the right person from the ground up.
• No weekends or evenings.
• Clear career path with strong income growth potential.
• Supportive team environment where we treat each other like family.
• A challenging, rewarding position with real responsibility and impact.

Important: This Is NOT a Slow or Easy Desk Job

This role is highly rewarding—but it can also be demanding. Our front counter team manages multiple priorities at once, solves customer problems quickly, handles difficult conversations professionally, and keeps things moving in a busy environment. If you thrive under pressure, love staying busy, and enjoy helping people solve problems, you’ll love this role. If you prefer slow‑paced, repetitive workdays, this likely is not the right fit.

What You’ll Do

• Greet customers and make them feel welcome.
• Help customers check in vehicles and explain their concerns.
• Communicate with technicians and present repair options clearly.
• Handle scheduling, payments, and customer follow‑up.
• Recommend future maintenance/repair needs and schedule return visits.
• Build trust‑based relationships with customers who rely on you for honest advice.
• Learn every aspect of the Service Advisor role from experienced mentors.

You’ll Thrive Here If You

• Are confident and outgoing around new people.
• Stay calm under pressure and can juggle multiple priorities.
• Can handle difficult conversations professionally and confidently.
• Enjoy helping people solve problems.
• Want to grow into a long‑term, high‑income career.
• Take initiative and ownership without needing constant direction.
• Are motivated by performance and take pride in doing things well.

This Role Is NOT For You If

• You dislike talking to people all day.
• You get overwhelmed easily in busy environments.
• You avoid difficult conversations or conflict.
• You need constant direction to stay productive.
• You’re looking for “just a paycheck” instead of a career path.

Requirements

• Valid driver’s license and insurable driving record.
• Strong English communication skills.
• Comfortable using computers and learning software.
• Able to get in/out of vehicles and assist with light shop tasks.

Compensation

$17.50–$20/hr DOE during training. Promotion into commission‑based Service Advisor role with $80–150k/year potential.

Schedule

Full‑time. No weekends or late nights.

Location

Boulder, CO

Ready to Build a Career?

Apply now and start your path toward a rewarding, well‑paid future in the automotive industry—without ever turning a wrench.