Customer Service Representative/ Scheduler

Affordable Appliance Repair; Chandler (AZ); Remote; USD 30,000 - 42,000; Full time

Job summary

A leading company in consumer services seeks a Customer Service Representative in Chandler, AZ. In this role, you will handle customer inquiries, schedule appointments, and ensure excellent service. Ideal candidates will be computer savvy, organized, calm under pressure, and possess strong communication skills. This remote, full-time position is perfect for someone looking to start their career in customer service.

Qualifications

• Previous experience as a Customer Service Representative is preferred.
• Comfortable using computers.
• Excellent verbal communication skills.

Responsibilities

• Receive a high volume of inbound calls.
• Identify customer needs and schedule appointments.
• Document all customer interactions.

Skills

Communication

Customer Management

Active Listening

Organization

Time Management

Education

High School Diploma / GED

Tools

Customer Management Software

Job description

Customer Service Representative / Scheduler

Join to apply for the Customer Service Representative / Scheduler role at Affordable Appliance Repair.

Job Summary

We are seeking a Customer Service Representative to join our team. You must reside in Arizona to apply. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls
• Identify the reason for the customer’s call, collect relevant information, and schedule customers
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas

Qualifications

• High school diploma / GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

Referrals increase your chances of interviewing at Affordable Appliance Repair by 2x.

Get notified about new Customer Service Representative jobs in Chandler, AZ.