Customer Service Representative 1 - Salem, OH

WesBanco, Inc.; Salem (OH); In loco; USD 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

WesBanco, Inc. in Salem, OH is seeking a Customer Service Representative 1 to join our in-office Banking Center. You will process customer transactions accurately, assist walk-in customers, and identify referral opportunities according to bank policies.

The role requires a high school diploma or GED and at least one year of cash handling, sales or customer service experience. You will work with teammates to meet service goals while maintaining confidentiality and security.

Competenze

• High School Diploma or GED required.
• Minimum of 1 year of cash handling, sales or customer service experience preferred.
• Ability to read and comprehend simple instructions and write simple correspondence.
• Strong knowledge of banking products and ability to promote them effectively.

Mansioni

• Accept and accurately process all financial service transactions.
• Answer incoming calls and support customer needs.
• Identify referral opportunities and direct to appropriate lines of business for more complex issues.
• Maintain cash drawer and follow balancing and cash handling procedures.
• Protect customer information and follow security and audit procedures.

Conoscenze

Cash handling

Customer service

Sales

Communication skills

Attention to detail

Formazione

High School Diploma or GED

Descrizione del lavoro

Customer Service Representative 1 - Salem, OH

Employer Privacy Policy

Location

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be in our Banking Center in Salem, OH.

Market

40

Requirements

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Job Description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

Perform Customer Transactions

Operational and Security Proficiency

Essential Duties and Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations

Sound mathematical and analytical skills preferred.

Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.

Ability to deal with problems involving several concrete variables in standardized situations.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Must have excellent organizational skills and the ability to multi-task ad to be flexible.

Full-Time/Part-Time

Full-time

Area of Interest

Retail Services

All Locations

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