Customer Service Representative remotely

Bostics New Beginning Financial Services LLC; Columbia (SC); Remote; USD 38.000 - 45.000; Vollzeit

Zusammenfassung

Bostics New Beginning Financial Services LLC is seeking a full-time remote Customer Service Representative to assist clients via phone, email, and online channels, resolving questions about services and accounts.

You will document interactions, coordinate with teammates, and escalate issues as needed while maintaining a courteous, professional tone. Prior experience in customer service and finance is valued.

Qualifikationen

• Experience in customer service or support roles.
• Strong communication and active listening skills.
• Ability to manage multiple inquiries with attention to detail.
• Familiarity with CRM systems and remote work tools.
• Willingness to learn about financial services.

Aufgaben

• Respond to customer inquiries via phone, email, and online platforms.
• Document interactions in internal systems and follow up.
• Coordinate with team to address complex issues and escalate when needed.
• Maintain professional, courteous communication with customers.
• Identify common concerns and suggest process improvements.

Kenntnisse

Customer-facing

Customer Service

Customer Support

Active listening

Verbal & written communication

Remote work readiness

CRM systems

Multitasking

Ausbildung

High school diploma

Certifications in customer service or finance

Tools

CRM systems

Online communication tools

Jobbeschreibung

Company Description

Bostics New Beginning Financial Services LLC is a financial services company based in Newberry, South Carolina, United States. The organization focuses on supporting clients with their financial needs and providing dependable, client-centered service. As a growing business, it values professionalism, reliability, and strong relationships with customers. Team members are encouraged to contribute to a positive service culture and to help clients feel confident in their financial decisions.

Role Description

This is a full-time remote role for a Customer Service Representative at Bostics New Beginning Financial Services LLC. The Customer Service Representative will respond to customer inquiries via phone, email, and online platforms, providing accurate information about services and resolving issues in a timely manner. Daily responsibilities include handling account-related questions, documenting interactions in internal systems, and following up to ensure customer satisfaction. The role involves coordinating with other team members to address complex concerns, escalating issues when necessary, and maintaining a professional, courteous tone in all communications. The representative will also contribute to continuous improvement by identifying common customer concerns and suggesting process enhancements.

Qualifications

• Customer-facing expertise, including Customer Service and Customer Support skills.
• Ability to promote positive interactions and outcomes through Customer Experience and Customer Satisfaction skills.
• Experience working in Customer Service Representative or similar client-focused roles.
• Strong verbal and written communication skills, with active listening and clear, respectful responses.
• Comfort with remote work, including reliable internet access and proficiency with online communication tools and CRM systems.
• Organizational skills, attention to detail, and the ability to manage multiple inquiries at once.
• Problem-solving mindset and willingness to learn about financial services; prior experience in financial or service industries is a plus.
• High school diploma or equivalent required; additional education or certifications in customer service or finance are beneficial.