Customer Service Representative REMOTE WORK (copy)

TalentLyft; Columbus (OH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401k match

Pet insurance

Wellness programs

Tuition reimbursement

Employee discounts

Job summary

Local 222 is seeking a Customer Service Representative in Columbus, OH to manage customer queries across multiple channels and uphold service standards. You will process orders, handle modifications, and address upscale complaints while maintaining composure with frustrated customers.

Requirements include proven customer support experience, strong communication, active listening, and the ability to multitask.

Qualifications

• Proven customer support experience.
• Track record of over-achieving quota.
• Strong phone contact handling and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma.

Responsibilities

• Manage large volumes of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships through open and interactive communication.
• Provide accurate information using the right methods/tools.
• Meet personal/customer service team targets and call handling quotas.
• Handle customer complaints and provide solutions with follow-up.
• Keep records of customer interactions and process accounts.
• Follow procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Proven customer support experience

Active listening

Excellent communication

Time management

Multitasking

Phone handling

CRM familiarity

Customer orientation

Education

High school diploma

Tools

CRM systems

Job description

Local 222 are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and upscale complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with peoples.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

In addition to our truly #Ridiculous culture, you’ll enjoy benefits like:

• Outstanding Medical, Dental, Vision and Prescription plans
• 401k Match
• Pet Insurance
• In-house Wellness Coaches
• Tuition and Professional Development Reimbursement Plans
• Hundreds of Discounts with the Brands you Love and Use