Customer Service Representative (Remote)-Travel

Destination Knot; California (MO); Remote; USD 35,000 - 65,000; Full time

Job summary

Destination Knot, a leading travel planning company, is looking for a fully remote Customer Service Representative. This role involves supporting clients throughout their travel planning process with exceptional communication and problem-solving skills. Candidates should have a passion for client satisfaction and comfort in a remote work environment, with opportunities for growth in a supportive team.

Benefits

Fully remote and flexible work environment

Comprehensive training and ongoing support

Opportunities for growth in a supportive team

Access to industry tools and travel perks

Performance-based incentives

Qualifications

• Previous experience in customer service (preferably in travel or hospitality).
• Comfortable using email and technology in a remote work setting.
• Interest in the travel industry and commitment to client satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist with booking confirmations and travel changes.
• Resolve customer concerns efficiently and maintain accurate records.

Skills

Communication

Problem Solving

Organizational

Tools

CRM platforms

Online booking tools

Job description

Job Title:

Customer Service Representative (Remote) – Travel Industry

About Destination Knot:

Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. From all-inclusive resorts and cruises to custom itineraries and group trips, we combine expert service with deep industry knowledge to help our clients travel with confidence and ease.

Position Overview:

We are seeking a reliable, client-focused Customer Service Representative to join our fully remote team. In this role, you will support clients before, during, and after their travel planning process by providing timely communication, resolving issues, and ensuring a smooth and stress-free experience. The ideal candidate has a passion for helping others, strong communication skills, and a commitment to delivering exceptional service in the travel space.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat platforms

Assist with booking confirmations, travel changes, and general service questions

Resolve customer concerns with professionalism and efficiency

Communicate updates related to itineraries, travel documents, or supplier changes

Maintain accurate records of client communications and updates

Coordinate with suppliers, vendors, and internal team members to fulfill service requests

Stay informed about travel policies, destinations, and industry changes relevant to client needs

Qualifications:

Previous experience in customer service (travel, hospitality, or service industry preferred)

Strong written and verbal communication skills

Detail-oriented with excellent organizational and problem-solving abilities

Comfortable using email, CRM platforms, and online booking tools

Ability to work independently in a remote environment

Must be 18 years or older with access to a computer and stable internet connection

Interest in the travel industry and a passion for client satisfaction

What We Offer:

Fully remote and flexible work environment

Comprehensive training and ongoing support

Opportunities for growth within a supportive, travel-focused team

Access to industry tools and travel perks

Performance-based incentives

Work Environment:

This is a fully remote position. Ideal for individuals who are service-minded, proactive, and thrive in a client-facing role within the dynamic and rewarding travel industry.

$35,000 - $65,000 a year