Customer Service Representative (Remote, Part-Time)

School Result; Las Vegas (NV); Remote; USD 20,664 - 27,552; Part time

Job summary

A fine art portrait studio is seeking a Customer Service Representative for a remote, part-time role. The candidate will confirm appointments, support clients, and maintain accurate records, ensuring a professional experience. This position requires strong communication and persuasion skills. The role offers $15-$20/hour with performance-based raises, expecting 25-35 hours per week. Join a respected team capturing timeless portraits in Las Vegas.

Qualifications

• Experience with managing client expectations and handling objections.
• Ability to maintain professionalism under pressure.
• Strong verbal communication skills.

Responsibilities

• Make 'Excitement Calls' to prepare clients for sessions.
• Handle appointment rescheduling and cancellations.
• Maintain accurate daily reports for management.
• Respond to calls and voicemails during scheduled shifts.

Skills

Confident communicator

Strong persuasion skills

Ability to handle objections

Prior customer service experience

Job description

Customer Service Representative (Remote, Part-Time)

Townsley Portraits is seeking an experienced Customer Service Representative to confirm appointments and support clients for its fine art portrait studio. This remote, part-time role offers $15–$20/hour with performance-based raises, requiring 25–35 hours per week, Monday–Friday.

The successful candidate will build anticipation for portrait sessions, handle rescheduling or cancellations, and maintain accurate client records while ensuring a professional and persuasive customer experience.

• Job Title: Customer Service Representative
• Location: Remote (Las Vegas, NV-based studio)
• Pay: $15–$20/hour (raises based on performance)
• Job Type: Part-Time

Townsley Portraits specializes exclusively in monochrome fine art photography, capturing the essence of individuals and celebrating human connection. Founded in 2000 and operating in Las Vegas since 2015, the studio creates timeless portraits that become family heirlooms.

Key Responsibilities

• Make “Excitement Calls” one week before client sessions using provided scripts
• Build anticipation and walk clients through session details
• Answer incoming calls and respond to voicemails during scheduled shifts
• Handle appointment rescheduling and cancellations professionally
• Maintain accurate daily reports and submit them to management

Candidate Requirements

• Confident, assertive communicator with strong persuasion skills
• Ability to guide clients firmly while maintaining professionalism and respect
• Comfortable handling objections and encouraging clients to keep appointments
• Resilient under pressure and able to manage pushback
• Prior customer service experience with proven ability to address client issues
• Competitive hourly pay ($15–$20/hour)
• Remote work flexibilityOpportunity to contribute to a respected fine art studio

Application Process

How to Apply:

• Submit your CV and a brief introduction highlighting your customer service experience.
• Emphasize your ability to persuade, handle objections, and maintain professionalism.
• Shortlisted candidates will be contacted for interview.