Customer Service Representative

Platinum Coastal Group; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the advertising services industry is hiring an Entry Level Customer Service Representative to ensure customer satisfaction. The role involves addressing customer inquiries, resolving complaints, and maintaining a positive interaction with clients. The representative will contribute to enhancing the customer experience while collaborating with various departments.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.

Responsibilities

• Handle customer inquiries effectively and maintain a friendly demeanor.
• Resolve customer complaints in a timely manner.
• Document customer interactions thoroughly.

Skills

Customer service skills

Problem-solving abilities

Strong oral and written communication skills

Time management skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Customer service software

Job description

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Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Please note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company's policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.
  
  

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.
  
  

Skills: customer service skills,customer service software proficiency,problem-solving abilities,collaboration,organizational and time management skills,ability to multitask and prioritize under pressure,customer feedback,prioritization,strong interpersonal skills,excellent organizational and time management skills,time management,communication skills,customer service experience,customer satisfaction commitment,customer feedback analysis,multitasking and prioritization,crm systems,teamwork,customer service and support,strong analytical and problem-solving abilities,analytical abilities,documentation,customer service,organization,familiarity with crm systems,interpersonal skills,oral communication,resilience in challenging situations,problem-solving skills,customer relationship management (crm),strong oral and written communication,problem resolution,customer service software,flexibility,problem-solving,bilingualism,communication,sales,analytical and problem-solving abilities,crm systems familiarity,organizational skills,sales support,basic understanding of business operations and customer needs,customer feedback management,ability to multitask,flexible scheduling,proficiency in customer service software,crm systems and practices,customer service representatives,oral and written communication skills,multi-tasking,fluency in multiple languages,proficiency in customer service software and tools,knowledge of crm systems,flexibility in schedule availability,strong analytical skills,ability to multitask and prioritize effectively under pressure,strong communication skills,customer feedback gathering,effective communication,positive attitude,organization skills,written communication,adaptability,excellent organizational skills,crm familiarity,multitasking,flexible schedule availability,problem solving,analytical skills,flexibility in schedule,resilience,ability to multitask and prioritize effectively,conflict resolution,language fluency,positive attitude and resilience,customer satisfaction and service excellence,basic understanding of business operations,familiarity with crm systems and practices,teamwork and collaboration,fluent in multiple languages,ability to multitask and prioritize,team collaboration,strong oral and written communication skills,bilingual or multilingual abilities,active listening,empathy,customer satisfaction,time management skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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