Customer Service Representative- Remote- Full-Time

Meyer and Associates; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Customer Service Representative to join their remote team. In this full-time role, you will assist customers with inquiries about Life insurance products, ensuring they receive the best service without the pressure of cold calling. You will be responsible for managing communications, preparing responses, and supporting clients in their insurance journey. Enjoy competitive pay, generous vacation time, and a comprehensive benefits package, including health and life insurance. If you are passionate about customer service and want to make a difference, this opportunity is perfect for you.

Benefits

3 weeks paid vacation

Paid holidays

Generous 401K package

Group life insurance

Group health insurance

Optional dental insurance

Optional vision insurance

Commuter plan

Qualifications

• Proficiency in Microsoft Office and strong communication skills.
• Ability to multitask and adapt to internal processes.

Responsibilities

• Handle phone and email inquiries from customers.
• Prepare well-written responses and process insurance quotes.

Skills

Microsoft Office

Communication Skills

Attention to Detail

Multitasking

Client Service Experience

Job description

Customer Service Representative - Remote - Full-Time

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The Position

The Client Service Representative will primarily focus on our Life insurance products. The ideal candidate should have a friendly, patient, and kind phone manner, as we work one-on-one with customers to explain the features of our Life insurance offerings. This role involves no cold calling and is not a call center position.

Primary Responsibilities

• Handling phone and email inquiries from current and prospective customers.

Other Responsibilities

• Preparing well-written responses to customers.
• Processing insurance quotes, coordinating underwriting, and assembling insurance certificates digitally.
• Supporting efforts to help customers become and remain insured.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook) and computer skills.
• Excellent communication and listening skills with strong attention to detail.
• Ability to multitask and adapt to internal processes and systems.
• Prior client service experience and/or an insurance license is a plus.
• Must be based in the US.

Benefits

We offer:

• Competitive pay, 3 weeks paid vacation, and paid holidays.
• Generous 401K package (eligibility required).
• Group life and disability insurance (fully subsidized).
• Group health insurance (partially subsidized).
• Optional dental, vision, accident, and critical illness insurance (employee paid).
• Section 125 plan and commuter plan.

Additional Details

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting