Customer Service Representative - Remote

Lensa; West Virginia; Remote; USD 30,000 - 50,000; Full time

Job summary

Ein führendes Unternehmen in der Karrierebranche sucht einen engagierten Kundenservice-Mitarbeiter für eine spannende Remote-Position. In dieser Rolle sind Sie verantwortlich für die Bearbeitung eingehender Anrufe, die Bereitstellung von hervorragendem Kundenservice und die genaue Dokumentation von Informationen. Sie werden die Möglichkeit haben, mit einem dynamischen Team zusammenzuarbeiten und zur Verbesserung der Kundenzufriedenheit beizutragen. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten verfügen und in einem schnelllebigen Umfeld gedeihen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Kundenservice bevorzugt.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Bearbeitung eingehender Anrufe und Bereitstellung professioneller Unterstützung.
• Dokumentation von Informationen und Problemlösungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Microsoft Word

Microsoft Outlook

Teamarbeit

Education

High School Diploma

Tools

Computerisierte Systeme

Job description

Customer Service Representative - Remote

Lensa, a leading career site, is seeking a Customer Service Representative (CSR) for our client, Sharecare, a digital health company dedicated to unifying and managing health information. This remote role involves handling inbound calls from members and providers, providing excellent customer service, and accurately recording communications.

Job Summary

The CSR answers inbound calls, inputs data, and offers courteous, professional assistance. Calls are mainly routine but may require deviation from scripts. The CSR uses computerized systems for tracking and troubleshooting, assessing needs, explaining programs, and promoting services.

Essential Job Functions

• Identify and prioritize caller needs and concerns.
• Formulate resolution plans and respond effectively.
• Maintain customer satisfaction and collaborate with other teams.
• Analyze problems, determine solutions, and follow standard protocols.
• Educate callers on program benefits.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to process and document information accurately.
• Build rapport and adjust communication styles appropriately.
• Provide accurate information about Sharecare's programs and services.
• Escalate and follow up on issues as needed.

Qualifications

• High School Diploma
• Prior customer service experience preferred
• Excellent communication skills
• Ability to multitask
• Basic knowledge of Microsoft Word & Outlook
• Keyboard proficiency and internet navigation skills
• Teamwork and effective collaboration abilities
• Ability to thrive in a fast-paced, changing environment

This position is remote and open to applicants anywhere within the United States.

Sharecare and its subsidiaries are Equal Opportunity Employers, committed to diversity and inclusion. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.