Customer Service Representative

Calculated Hire; United States; Remote; Full time

Job summary

Calculated Hire is seeking a motivated Customer Service Associate to join the dedicated Cigna underwriting team as a Phone Verification Representative. This role involves conducting medical questionnaires to ensure accurate information collection, utilising various systems, and collaborating with insurance professionals. An ideal candidate will have strong communication skills and a keen attention to detail. Contract-based position with flexible remote work opportunities.

Benefits

Vision insurance

Medical insurance

Qualifications

• 1+ years of call center experience preferred.
• Familiarity with medical terminology is beneficial.
• Prior insurance experience is a plus.

Responsibilities

• Conduct and complete medical questionnaires with applicants efficiently.
• Maintain call metrics including audits and completed calls.
• Collaborate with underwriting professionals to support verification processes.

Skills

Bilingual in Spanish

Communication skills

Attention to detail

Organizational skills

Time Management

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office Suite

OnBase

Verint

Finesse

KnowledgeXchange

Job description

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Direct message the job poster from Calculated Hire

We are seeking a detail-oriented and customer-focused Customer Service Associate Representative to join the Cigna underwriting team as a Phone Verification Representative.

Key Responsibilities:

• Conduct and complete medical questionnaires with applicants in a professional and efficient manner.
• Communicate effectively to gather required information and ensure accuracy.
• Maintain call metrics, including audits, regular attendance, and the average number of completed calls.
• Collaborate with underwriting and insurance professionals to support verification processes.
• Utilize multiple systems such as OnBase, LifePro, Verint, Finesse, Salesforce/KnowledgeXchange to perform job duties effectively.

Qualifications:

• Bilingual in Spanish candidates are preferred.
• High school diploma or equivalent required.
• 1+ years of call center experience preferred.
• Prior insurance experience is a plus.
• Familiarity with medical terminology is beneficial.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite and Outlook.
• Excellent organizational skills, time management, and attention to detail.
• Ability to work independently in a structured environment.

Work Requirements:

• Candidates must have a quiet and private space designated for focused work.
• High-speed internet is required for remote work.
• Hours will vary between 7 AM – 7 PM CST, based on business needs.

If you are a motivated and detail-oriented individual looking to grow in the insurance industry, we encourage you to apply!

Job Type: Contract

Pay: $17.50 per hour

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Insurance and Hospitals and Health Care

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Inferred from the description for this job

Vision insurance

Medical insurance

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