Customer Service Representative/MyRepChat (Remote)

FMG Suite; Sandy (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is looking for a Customer Service Representative for their MyRepChat application. This remote position involves answering client inquiries, ensuring client satisfaction, and working with a supportive team. If you have excellent communication skills and customer service experience, we welcome you to apply and join our innovative team.

Benefits

Generous paid holiday schedule

Comprehensive paid time off policies

Robust insurance plan including medical, dental, vision

Flexible Spending Accounts (FSA)

Matching 401(k) with immediate full vesting

On Demand Pay

Internet & Gym Reimbursement

Work computer equipment provided

Qualifications

• Must have Customer Service experience.
• Excellent written and verbal communication skills.
• Ability to work remotely and remain on task.

Responsibilities

• Answer incoming calls and respond to emails.
• Assist clients with questions and align expectations.
• Attend regular meetings to discuss support improvements.

Skills

Customer Service experience

Excellent written and verbal communication skills

Ability to work remotely and remain on task

Ability to work as a part of a team

Ability to apply critical thinking to problems

Ability to work with a computer and learn new software

Job description

Customer Service Representative/MyRepChat (Remote)

We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.

We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.

About Our Culture

FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.

Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.

Our Commitment to Diversity, Equity, and Inclusion

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.

Our Employee Benefits

FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
• Robust Insurance Plan including:
  • Medical with $0 co-pay Telehealth plan
  • Dental
  • Vision
  • Health Savings Account (HSA) with generous employer contributions
  • Flexible Spending Accounts (FSA)
  • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
  • Company-paid Short & Long Term Disability coverage
  • Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)

About the Role

MyRepChat is a web-based texting application. Our clients utilize it to share vital financial information with their own clients and prospects. As a member of the Support Team, you will answer incoming calls and email inquiries. You will assist clients with questions and resolutions, assist to align client expectations with the service, and identify areas of improvement.

Compensation
This position offers $15-17/hr depending on experience plus monthly performance incentives.

Primary Responsibilities & Expectations

• Answer incoming calls
• Respond to incoming emails
• Attend screen share calls with clients
• Attend regular meetings to discuss area of improvement for Support
• Be available during regular business hours for unexpected calls and meetings
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Skills and Qualifications

• Must have Customer Service experience
• Excellent written and verbal communication skills
• Ability to work remotely and remain on task
• Ability to work as a part of a team
• Ability to apply critical thinking to problems
• Ability to work with a computer and learn new software

FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact [e-mail] .

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?*

Do you reside in one of the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, New Mexico, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, or Wisconsin?*

Have you previously worked with FMG in any capacity as an employee, temp or contractor?*

We are currently offering $15-$17 per hour; depending on experience, for the full time Customer Service Representative/MyRepChat role at FMG. If this aligns with your salary expectations please select Yes from the dropdown.*

The shift for this role will be 8:45AM-5:30PM MST, Monday-Friday. If this is a shift you are able to work please select Yes from the dropdown.*

What experience do you have working fully remote?*

What experience do you have working in financial tech?*

How many years of Customer Service experience do you have?*

What is it about this position that interests you?*

The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
  • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
  • a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER