Customer Service Representative - Remote

Lensa; Raleigh (NC); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to work remotely, handling inquiries related to pharmacy benefits. The role requires excellent communication skills and the ability to manage time effectively. Join a supportive, professional environment with competitive benefits.

Benefits

Health and Wellness Benefits

Medical, Dental, Vision, and Life Insurance

Paid Time Off and Holidays

401K Eligibility

Professional Development and Coaching Programs

Qualifications

• 1+ years of call center experience; healthcare experience a plus.
• Excellent communication skills; ability to work independently.

Responsibilities

• Use computerized systems to respond to inquiries and document issues.
• Maintain professionalism and cultural sensitivity in interactions.

Skills

Communication

Time Management

Education

High School Diploma

Associate or Bachelor’s

Tools

Microsoft Office

Job description

Customer Service Representative - Remote

Join our team as a Customer Service Representative working remotely. Handle inquiries from members, providers, physicians, and clients related to pharmacy benefits, helping them understand and maximize their pharmacy distribution program.

Benefits

• Competitive hourly rate plus health and wellness benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off and holidays
• 401K eligibility
• Professional development and coaching programs

Operating Hours

Monday - Friday 8:30 AM to 10 PM EST; Saturday and Sunday 9 AM to 6:30 PM EST (shifts vary)

Work Requirements

• Broadband internet (min 40 Mbps download, 5 Mbps upload); Ethernet connection required
• Private, quiet workspace at home
• Computer, monitor, and headset provided

Responsibilities

• Use computerized systems to respond to inquiries, document issues, and escalate as needed
• Complete calls within established timeframes
• Gather and document information, provide feedback, and adapt to changing customer expectations
• Maintain professionalism and cultural sensitivity in interactions

Qualifications

• High School Diploma required; Associate or Bachelor’s preferred
• 1+ years of call center experience; healthcare experience a plus
• Excellent communication skills; ability to work independently and manage time effectively
• Knowledge of medical terminology and computer skills including Microsoft Office

Physical and Other Requirements

Ability to sit for prolonged periods, lift up to 10 pounds occasionally, and perform visual tasks. Must pass background checks, drug screening, and skills assessments.

We are an Equal Opportunity Employer and value diversity. Join us to contribute to a supportive, professional environment.