Customer Service Representative - Remote

ServiceMaster Restore®; Phoenix (AZ); Remote; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter für eine Remote-Position. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Anfragen, die Bereitstellung von Informationen über Dienstleistungen und die Gewährleistung einer hohen Kundenzufriedenheit. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Kommunikationsfähigkeiten und Ihre Fähigkeit, mehrere Aufgaben gleichzeitig zu erledigen, entscheidend sind. Wenn Sie eine Leidenschaft für den Kundenservice haben und Teil eines unterstützenden Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice bevorzugt.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Identifizieren und Priorisieren der Bedürfnisse der Anrufer.
• Entwickeln von Lösungen und Bereitstellung von Informationen über Programme.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Microsoft Word

Microsoft Outlook

Education

High School Diploma

Tools

Computerisierte Systeme

Job description

Customer Service Representative - Remote

Join to apply for the Customer Service Representative - Remote role at ServiceMaster Restore.

Position Overview

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via telephone and email, accurately recording communications. Calls are predominantly routine but may require deviation from standard scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and troubleshooting, and may assess needs, explain programs, and promote products or services.

Job Responsibilities

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and collaborate with other teams as needed.
• Perform problem analysis, determination, and recommend resolutions.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to process and document information accurately.
• Develop rapport with callers and adjust communication style accordingly.
• Provide accurate information about services and programs.
• Escalate issues internally and follow up on escalated issues.

Job Requirements

• High School Diploma.
• Prior experience in customer service preferred.
• Excellent communication skills.
• Ability to multitask.
• Knowledge of Microsoft Word & Outlook.
• Proficiency in keyboard and internet navigation.
• Ability to work effectively in a team and adapt to a fast-changing environment.

Disclaimer: The statements describe the general nature of the work. Responsibilities may change, and this description does not constitute a contract. All employment is at-will. The franchise is independently owned, and inquiries should be directed to the franchise location.