Customer Service Representative (Remote)

Stryker; Lansing (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

Une entreprise de technologie médicale recherche un représentant du service clientèle à distance. Vous serez responsable de la gestion des commandes et d'assurer la qualité à 100% des services tout en travaillant dans un environnement de collaboration. Ce rôle exige une solide expérience en service à la clientèle et offre des opportunités d'avancement dans une culture de travail souple et supportive.

Benefits

Travail flexible

Possibilité de bonus

Environnement de travail collaboratif

Qualifications

• 2 ans d'expérience en service à la clientèle ou gestion des comptes.
• Diplôme de niveau secondaire minimum requis.
• Flexibilité des horaires pour répondre aux besoins commerciaux.

Responsibilities

• Répondre aux demandes entrantes via un système multicanal.
• Maintenir un enregistrement précis conforme aux spécifications.
• Expliquer des informations détaillées sur les processus et procédures.

Skills

Canalisation de multichannels

Service à la clientèle

Gestion des comptes

Education

High School diploma ou GED

Associate's Degree (préféré)

Tools

SAP

Salesforce

Power BI

Job description

Customer Service Representative (Remote)

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $32.87 per hour plus bonus eligibility and benefits
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Supportive and collaborative work environment
- Chance to participate in continuous improvement activities and projects

What to Expect (Job Responsibilities):
- Answer incoming requests through a multichannel system, including order entry and status verification
- Follow standardized processes to ensure 100% quality for all orders
- Maintain accurate record-keeping in accordance with employer specifications
- Understand and explain detailed information regarding processes and procedures
- Provide support beyond standard hours as needed based on call volume and workload

What is Required (Qualifications):
- High School diploma or GED equivalent
- At least 2 years of direct Customer Service or Account Management experience
- Ability to work flexible hours to meet business needs

How to Stand Out (Preferred Qualifications):
- Associate's Degree is a plus
- 3 or more years of Customer Service experience
- Experience with Systems Applications & Products (SAP) and/or Enterprise Resource Planning (ERP) software
- Familiarity with Salesforce and/or Power BI

#MedicalTechnology #CustomerService #RemoteWork #CareerOpportunity #FlexibleHours

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About the company

Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.

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