Customer Service Representative – Remote

Guided by LJ Travel; Irving (TX); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Training & support

Remote work

Career growth

Team support

Tools access

Job summary

Guided by LJ Travel is seeking a dependable Customer Service Representative to support clients and manage service requests in a fully remote environment. You will coordinate travel arrangements, respond to inquiries, and guide clients through the process with clear communication and strong organization.

The role offers training and ongoing support, flexible scheduling, and opportunities for growth within a collaborative team.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and manage priorities effectively.
• Self-motivated with the ability to work independently.
• Detail-oriented with strong follow-through.
• Comfortable using online systems and tools.
• Customer service experience preferred.
• Interest in travel and working with clients is a plus.

Responsibilities

• Respond to client inquiries in a timely and professional manner.
• Assist with coordinating travel arrangements, scheduling, and updates.
• Provide clear communication and next steps throughout the process.
• Maintain accurate and organized client records.
• Track and follow up on requests to ensure completion.
• Deliver a consistent and positive customer experience.

Skills

Communication

Organization

Multitasking

Independent Work

Detail-oriented

Online tools

Customer service experience

Travel interest

Job description

Job Summary

We are seeking a dependable and service-oriented Customer Service Representative to assist clients and manage service-related requests in a remote environment. This role is ideal for individuals who enjoy helping others, staying organized, and guiding clients through a structured process from start to finish. In this position, you will support clients with coordinating travel arrangements, including vacations and destination-based experiences.

Key Responsibilities

• Respond to client inquiries in a timely and professional manner
• Assist with coordinating travel arrangements, scheduling, and updates
• Provide clear communication and next steps throughout the process
• Maintain accurate and organized client records
• Track and follow up on requests to ensure completion
• Deliver a consistent and positive customer experience

Qualifications

• Strong communication and organizational skills
• Ability to multitask and manage priorities effectively
• Self-motivated with the ability to work independently
• Detail-oriented with strong follow-through
• Comfortable using online systems and tools
• Customer service experience preferred
• Interest in travel and working with clients is a plus

What We Offer

• Training and ongoing support
• Flexible remote work environment
• Opportunities for growth and advancement
• Supportive team environment
• Access to tools and systems needed for success

Work Environment

• Fully remote
• Flexible scheduling options
• Reliable internet required